Customer service

Your order in just 6 steps

In the following sections, you will find all the essential information you need for the optimal processing of your test at Labor LS – from the cover letter to the final generation of your report.

 

Would you like a customized offer? Simply use our contactform or send your enquiry to angebote@labor-ls.de

 

Using the e-sample guide, you can submit your order to us conveniently online in just a few steps. The form also automatically compiles all the important information for you in one document. So all you have to do is print out your cover letter, sign it and send it to us with your samples. Sounds simple? It is simple! Try it out!

You can find the e-sample guide form directly on our homepage.

Your advantages at a glance:

  • Efficient and regulated commissioning of your assays
  • Error-free transmission through unambiguous information
  • Recording of all desired and for the order relevant data
  • Access to the order history of your submitted samples with an efficient duplication function
  • Fast forwarding and processing of your samples
  • Direct access to experts for specific examination questions
  • Get support right in the FAQ section of the system or via personal contact.

 

If you have any questions about the e-sample guide, feel free to get in touch with our Sales & Service Team.

IMPORTANT:
Please send your electronically created order letter, signed, together with your samples to Labor LS.

When transporting samples, not only the contents but also the packaging matter. Proper packaging protects the samples from damage and minimizes potential health risks for employees.

Ensure that a safety data sheet is enclosed.

Furthermore, the labeling of the samples must be unambiguous and match the cover letter.

 

 

temperature-sensitive goods

Packaging: polystyrene or cool box with sufficient cool packs or dry ice.

If you wish to have temperature monitoring, you can enclose a data logger with the samples. For safety reasons, we cannot read the data logger, but we are happy to inform you of the arrival time and send the data logger back to you for reading. We immediately measure the entry temperature of all samples marked as temperature-sensitive goods. If you would like to be informed, please note this on your cover letter, including your email address. Please also let us know whether we should test your samples if they arrive outside the specified temperature range.

 

Hazardous substances

Hazardous substances must be clearly labeled and appropriately packaged to prevent leakage during transport.
Please ensure that a safety data sheet is enclosed.

 

Controlled Substances (BTM)

Narcotics must be labeled properly.
Please include the receipt confirmation and delivery note with the samples.

Labor LS offers its own sample logistics service. Which we are happy to make available to you. We use qualified and temperature-controlled vehicles to reliably pick up your samples. If you prefer an individual sample collection, feel free to contact us.

For shipments that do not require temperature monitoring, you can use one of the usual parcel service providers (e.g. DPD, Deutsche Post, TNT, etc.).

Your samples can be delivered from Monday to Friday between 7:30 AM and 3:30 PM at the following address:

 

Labor LS SE & Co. KG 
Mangelsfeld 4, 5, 6
97708 Bad Bocklet

 

To be able to guarantee sample acceptance on Saturdays and holidays (8:00 AM – 11:00 AM), prior notice is required. Please send this at least one working day in advance to probenmanagement@labor-ls.de.

 

A list of all statutory and Bavarian holidays can be found here:

Special opening hours 2024/2025 on public holidays

We are happy to inform you about the current status of your samples. We will automatically send you the information from our LS-LIMS (Laboratory Information Management System) via email using validated software. The frequency of these reports will be agreed with you.  

If you would like to take advantage of this service, please get in touch with our contact persons.

 

Here are two examples of a sample status report:

Sample status report "Microbiological Purity Testing"
Sample status report "Mikrobiological Value Determination"

By default, the certificates of analysis are sent electronically in PDF format so that you are immediately informed of the test results. Please provide the desired email address on your cover letter.

In consideration of the environment, we avoid additional paper prints, but if requested, we can provide them for an additional fee.

 

Do you have any questions about the results of your test report?

Our contact persons are happy to assist you. You can find them on your test report.

For general inquiries, feel free to contact our Sales & Service Team.

 

Simone Kirchner

Account Manager
+49 9708 9100-731
simone.kirchner@labor-ls.de